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Service Engineer
觀塘
0年工作經驗
職位亮點
職位描述
Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Service Engineer to join our team. A Service Engineer is responsible for security system and maintenance according to Convergint’s standards to ensure minimum system downtime and a high level of customer satisfaction.
Responsibilities:
- Work with the customer service representative to quickly and efficiently solve customers’ security system issues
- Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
- Increase customer satisfaction and maintain long-term relationships with customers
- Ensure quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
- Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved
- Take over all service issues from the project team after the external handover is complete
Requirements:
- Diploma/Certificate or Degree holder in Electronic Engineering, Electrical Engineering, or relevant discipline
- With relevant experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus
- IT knowledge in hardware, network and databases
- Ability to work under pressure
- Strong analytical skills and problem-solving ability
- Strong self-learning ability and able to work independently
- Customer-oriented
- Willing to work overtime which will be entitled to OT pay
- Immediately Available Preferred.
Benefits:
- Annual Leave
- Birthday Leave
- Training
- Group Medical Insurance
Attractive compensation and benefits packages will be offered to the right candidate.
Interested parties, please click"Apply Now" & send your application together with a full resume and expected salary to us.
All information received will be kept in strict confidential and only for employment-related purpose.
工作種類 | |
工作地區 | 觀塘 |
有關招聘公司
Convergint (Hong Kong) Limited