Supervisor, Sales Operations Excellence (FMCG)

About DKSH

DKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.

Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people's lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.

Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.

Why It's Great to Work at DKSH

Join a purpose-driven company and help enrich people's lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded over 150 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 36 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big.

We have an exciting opportunity for a dedicated and results-driven talent to join our team in Hong Kong as Sales Operations Supervisor, FMCG.

As a Sales Operations Supervisor, you will be the Project Manager to manage assigned projects related to workflow efficiency, sales force effectiveness. Apart from sales operation tasks of the business unit, you will support automation and integration to improve workflow streamlining.

• Supervise sales operations activities in FMCG businesses
• Work with Regional Office and Local IT personnel to implement projects, tools, and systems to support sales activities
• Work closely with sales teams to understand business needs under changing markets and recommend best fit solutions to improve sales effectiveness
• Support automation and integration project on workflow streamlining
• Set up of KPI to monitor sales force effectiveness
• Identify sales reporting requirements and provide reporting platforms/reports
• Install and maintain systems on mobile tablets/phones and recording hardware log
• Undertake ad hoc projects as assigned

• Higher Diploma holder / Sub-degree holder in Operations Management / BBA or other relevant disciplines
• 1-2 years working experience, preferably with FMCG / retail / fast-moving industries
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• SAP Sales Distribution and/or Material Master modules user experience is an advantage
• Good Communications and interpersonal skills
• Well organized, sense of responsibility and detail-minded

Diploma/certificate in any field