Team Leader (Travel, Concierge and Lifestyle services)

We are currently seeking a highly motivated and skilled individual to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our clients.

Your role

• Assist to oversee the daily operations and lead the team to exceed key performance measures in concierge service, in alignment with the company’s business direction;
• Provide support and guidance to the team members, ensuring they deliver excellent customer service
• Handle escalated customer inquiries or complaints, resolving issues promptly and effectively. Build up a trustworthy service to the customer
• Take initiatives to review service procedures, identify training needs and facilitate the roll-out process to ensure a smooth adaptation
• Stay updated on industry trends and market demands to identify opportunities for improvement
• Ensure the team operates in compliance with all internal and external regulations and guidelines

 
To succeed in this role

• Matriculated/ Diploma holder with a minimum of 4 years’ experience in the customer service field or travel industry, of which at least one year in a supervisory role
• Proficiency in written and spoken English, Cantonese, and Putonghua (Japanese is a plus)
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent presentation and communication skills with the ability to effectively interact with customers from diverse cultural backgrounds
• Demonstrated analytical, problem-solving solving and decision-making skills
• Keen interest in lifestyle living & travelling
• Knowledge of mobile / travel products is an added advantage  
• Intermediate to advanced skills in Microsoft Excel, PowerPoint, and Word; 
• Shift duty is required

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating your present and expected salary to Human Resources Department by sending Email to career-cso@pccw.com or WhatsApp 63925242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement) , a copy of which will be provided immediately upon request.