Technical Service Engineer

Job Description: 

• Serve Key customer account and handle escalated servicing issues
• Handle complaint, manage technical support and analyze fault ticket
• Monitor key customer project implementation
• Conduct PoC for potential customer
• Drive and coordinate internal and external parties for all service improvement
• projects to ensure customer satisfaction
• Prepare report and conduct regular service review with customers to collect customer feedback and drive for continuous improvement
• Assist testing/integration for new product

Requirements:

• High diploma or above in Computer Science, Telecommunications or related discipline
• Minimum 3 years in ISP/Telecommunication industry
• Solid experience in switching, routing, SDWAN, and firewall technologies
• Strong customer service and problem-solving skills
• Strong analytical and communication skills
• With network security knowledge is advantage
• Knowledge in network tools and Public Cloud is advantage
• Holders of CCNA or CCNP or CEH or CISSP related qualifications are preferred
• Strong command of spoken and written English, Cantonese & Mandarin

Attractive remuneration and compensation package, including year end bonus, medical scheme as well as career development opportunities will be offered.

Interested parties please send your resume with expected salary and availability to Human Resources Department, Dyxnet Group, 37/F, Tower 1, Metorplaza, 223 Hing Fong Road, Kwai Fong.

Welcome to visit our website: http://www.dyxnet.com/ for further information of our company.

Data collected will be used for recruitment purpose only.