(Assistant) Digital Business Analyst (Mobile App)

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

• Collaboratively work with peers and product owner to understand the business needs, rationale and the business value for the project
• Contribute with peers on the planning, design, execution, fulfillment and evaluation of assigned projects and campaigns
• Conduct market research & competitor analysis on the digital journeys available
• Provide recommendations based on the analytical data, market research for the UI / UX
• Work with internal & cross-functional BAs as an individual feature owner and independent contributor in the scrum team for digital projects
• Work on gathering requirements by understanding business rationale, document requirements, process maps, user journeys, user stories for development, collaboration with analytics team for application activity tracking
• Work with UI / UX team to define the wireframes & prototype, review & finalize the user journey after liaising with relevant stakeholders
• Work closely & participate in scrum team to contribute to overall feature delivery
• Create testcases (functional, non-functional & UI) based on user stories, identify test data and execute the test cases & capture evidence
• Update training materials & conduct end user and stakeholders training, internal teams training & arranging for a handover
• Analyze the effectiveness of digital journey by reviewing the usage, drop off based on analytical data

Qualifications:

• Bachelor of Business Administration, computer science, engineering or equivalent
• At least 2 years of experience in business analysis & digital transformation; less experienced candidate will be considered as Assistant Digital Business Analyst
• Tech savvy with quick learning & adapting to changes quickly
• Experience in insurance or financial service industry will be an advantage
• Ability to work under pressure, face & handle clients & business stakeholders to advocate our platform usage
• Strong business acumen, optimistic & open to constant learning
• Resilient, quick learner, good team player
• Fluent in Cantonese & English