Salesperson/Senior Salesperson

Position: Sales Person/Senior Salesperson

Reporting Line: Store in Charge

Location: Hongkong, China

Sales Persons at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Sales Persons are responsible for being ambassadors of the brand and furthering the Humanistic philosophy of Solomeo.

Responsibilities

• Provide industry leading customer service building guest loyalty through in-store experience.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Maintains awareness of all current marketing and promotional activity.
• Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
• Build effective working relationships with colleagues in our other stores and Corporate Partners.
• Other ad hoc task as assigned.

Requirements:

• Strong affinity for Brunello Cucinelli brand and philosophy.
• 1-3 years' experience working in an elevated retail or hospitality environment.
• Exceptional customer service and networking skills, with the ability to network and develop clients.
• Strong verbal and written communication skills.

職位名稱： 銷售顧問

崗位職責：

客戶關系：迎接到店顧客；了解顧客需求；向顧客介紹產品知識；在顧客購買時給予意見；並接待投訴。
負責貨品安全，參與店鋪貨品盤點。
培養並維護客戶關系，搜集客戶資料，持續改進客戶滿意度。
與各個店鋪協調進行調貨。
負責賣場接貨，並核對貨品。
及時處理回倉貨品，確保賣場整齊有序。
參加管理人員組織的例會及公司內部培訓，提供對增加銷售有用的信息。
按照店鋪經理的指示，對貨品以及特定單品的特征、趨勢等信息進行收集，了解庫存到貨的時間和數量。
檢查裁縫修整過的物品（如裁邊，小修改等）。
檢查未處置的貨品。
遵守店鋪運營，品牌管理，以及店舖安全等方面的流程。