Product Support Engineer

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Our Hong Kong production line is involved in modular or tailor made design, supply, installation and maintenance of railway and public transport equipment for rolling stock and station concourse. The scope of equipment covers Train Doors, Pantograph, Air Conditioning Systems, Platform Screen Doors, Passenger Information Systems, Safety, Comfort and Surveillance equipment, and other intelligent systems.

Who will you be working with?

You will work closely with transversal departments within Project Managers, Design Team, Engineering Team and Field Service Team as well with Wabtec teams in APAC region and Europe. You will assist in operations and maintenance issue, troubleshooting and problem solving as required.

How will you make a difference?

The Technical Support & Warranty Engineer will be accountable for the technical delivery at project level when applicable, and ensuring problem solving during and after warranty. You will provide technical support and ensure technical output meet the requirements of Wabtec as well as meeting project deliveries within timescales agreed with the project team and clients.

What will your typical day look like?

• By providing training, and elaborating method statements, ensure that the Technicians and Supervisors are able to perform the works up to required standard.
• Be responsible for the creation and maintenance of the Bills of Materials (BOM) for materials and tools for the projects, by working in close cooperation with Design and Project Management team to ensure its completeness
• Support Project Operations by providing technical assistance is resolution of technical issues and or operations set up.
• Ensure coordination between Design team (including teams overseas), Customer, Field Service team to resolve technical and logistical issues at site.
• Support Quality Manager in attendance of Warranty and out of Warranty issues, and related technical expertise/analysis, inspections, tests.
• Support tender team in preparation of technical proposal for bids and help to identify pain points at customer side in order to optimize technical proposals.
• Maintain and Monitor Wabtec Installed base in the region (Hong Kong, South East Asia), and support sales team to identify business opportunities.
• Any other duties as assigned by the manager.

What do we want to know about you?

• Degree holder in E&M Engineering or other discipline. High diploma with sound experience / knowledge will also be considered. Candidate will higher qualification and experience may consider to be Senior Maintenance & Field Service Engineer.
• 3-5 years of relevant working experience, experience in rolling stock or related industries is a definite advantage. Software background is preferred.
• Written and spoken Cantonese, English and Mandarin is a MUST.
• Holder of Hong Kong Driver License class 1 and 2 is an advantage.
• Sound communication and interpersonal skills, able to deal with all levels of personnel.
• Proven experience in staff supervision is an advantage.
• Able to pick up different product lines knowledge & transfer to service team member.
• Good team player, responsible, diplomatic, proactive and able to work independently under minimal supervision.
• Experience in Occupational Health and Safety and ISO standard is a definite advantage.
• Can-do attitude. Able to work in fast pace and changing environment.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression. If you have a disability or special need that requires accommodation, please let us know.