Senior /Operation & Customer Service Executive

Your role with us involves:

• Handle customer (including merchants) inquiries and service requests in a professional manner through email, phone calls, live chat (and sometimes face to face) for Price.com.hk
• Handle and resolve customer complaints quickly and accurately
• Identify customers’ needs, clarify information, research every issue and providing solutions and/ or alternatives
• Coordinate with internal departments for daily operations
• Handle internal and external document and correspondence
• Conduct surveys and record the results
• Assist in ad hoc duties

As an employer, our role is to empower you by bringing your true talents and best self to this dynamic digital world and people we serve. We welcome individuals from all backgrounds, ideally with skills and traits as below:

• HKALE/HKDSE or above
• 1 year related working experience is preferred
• Experience in customer service will be an advantage
• Good interpersonal skills and good telephone manner
• Well-organized, independent and able to handle multi-tasks
• Type a minimum 40 wpm English / 30 wpm Chinese with a high level of accuracy
• Punctual, open-minded, honest, polite
• Team Work, strong sense of responsibility, self-initiated and able to work independently
• Basic computer knowledge
• Good command of both written and spoken Cantonese, English and some Mandarin
• Work assigned specific shift, which may include weekends
• Candidate with more experience will be consider as Senior Customer Service Executive

Be part of us, you will enjoy:

• 5-day Work Week
• Discretionary Bonus
• Flexible Working Hour
• Birthday, Marriage, Maternity and Paternity Leave
• Birthday Gift
• Medical Insurance
• Monthly Birthday Party
• Team Event and Team Building Activities
• Happy and Dynamic Environment
• Casual Dress Code

Working Location: Kwun Tong (5 minutes from Kwun Tong MTR station)
 

Interested parties, please click "Apply now" to submit your portfolio and resume with the availability and expected salary to us.

Personal data collected will be kept strictly confidential and only be used for recruitment related purpose.