空運服務督導員

·         To complete the daily assignments given by the Manager On Duty

·         To monitor the cargo build-up, breakdown, acceptance and release progress through the ‘Warehouse Operating System’ (WOS)

·         To perform data entry and verification of import/export/transshipment cargo information through 'Warehouse Operating System' (WOS)

·         To coordinate with airlines, contractors, Customs & Excise Department, agent customers if necessary

·         To distribute instruction / Job Order to Contractor’s Team Leader

·         To perform onsite inspection during the daily operations

·         To cooperate with subcontractor to meet the services level agreements

·         To lead the teams to execute the agreed operations procedures per required service standards and in accordance with the regulatory requirements

·         To liaise with contractor’s Team Leader closely to ensure the contractor to working in an effective and efficient way

·         To monitor the performance of all services suppliers to ensure the service standards are met and initiate suggestions on services improvement

·         To assist new joiners to be familiar with the working procedures and environment To conduct post flight check if required

·         To take follow up actions when the operations irregularities and preclude recurrence

·         To issue Fault Report for respective areas in a timely manner