Insurance Operations Specialist

Responsibilities

• Manage the end-to-end administrative processes for insurance sales, including applications, policies, and renewals.
• Develop efficient procedures and controls to ensure accurate and compliant insurance processing.
• Collaborate with other teams to align administrative work with broader business goals.
• Identify and address operational risks in the sales admin function.
• Leverage technology to improve administrative efficiency and scalability.
• Ensure timely and accurate reporting to stakeholders like clients and carriers.
• Maintain good relationships with insurance providers to optimize admin performance.

Requirements

• Bachelor's degree or above, preferably in finance, business, marketing or a related discipline
• Good understanding of AML and KYC procedures for insurance brokerage activities
• Excellent communication and customer service skills with a commitment to delivering high quality customer solutions
• Proficient in both English and Chinese, preferably fluent in Mandarin
• Fresh graduates are welcome to apply

Benefit

• 15 + days annual leave
• Travel allowance
• Medical insurance covers spouse and children
• Life insurance, personal accident insurance and more
• Health screen service
• Competitive MPF contribution scheme
• Discretionary bonus
• Dynamic work environment
• Professional development opportunities