Cloud Service Analyst (Technical Support)

Job Summary:

Do you believe that cloud is the future of Information Technology? Are you a passionate IT professional who needs that push for the next stage of your career in Cloud Computing?

If you want to be or already are an expert on Microsoft Cloud Products – especially Microsoft Teams, Microsoft 365 and Microsoft Azure – we want to hear from you! Comprehensive training programs will be provided to the right talents.

Roles and Responsibilities:

• Respond to clients’ requests for technical assistance via email, in person, and phone or remote connection
• Provide Tier 2 support to clients via phone calls, live chat and tickets system
• Record and update the status in the ticketing system
• Escalate unresolved issues / requests to the corresponding helpdesk for Tier 3 support
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Provide on-site technical support for servers and desktop PCs, both software and hardware, if needed
• Assist with installation and configuration of computer system
• Participate in various Cloud solution projects such as Microsoft 365 or Azure Infrastructure
• Provide other IT-related support as required by the business

We are looking for:

• Diploma / Certificate or above in IT or related disciplines
• Minimum 4 years of IT support (desktop or server) or relevant working experience
• Proficiency in Microsoft 365, SQL Server, Azure, Active Directory, Linux, Windows Server, Exchange Server skill is an advantage.
• Be responsible for network setup, support, deployment and administration including but not limited to firewall, VPN, VLAN, WLAN, Switch, VC, Wireless router/AP, etc.
• Responsible, fast learner and able to work independently
• Good communication, interpersonal and problem-solving skills.
• Good command of spoken and written Chinese, English and Mandarin

Benefits:

• Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves
• Attractive remuneration package
• Staff buddy Program and regular team-building activities
• Continuous sponsorship for the latest cloud technologies training
• Opportunity to advance your knowledge and expertise in cloud technologies

Who are we?

• Employer of Choice Award and Innovative Technology Deployment Award Winner
• Top Award of Microsoft Cloud Solution Provider Direct Partner
• Best Managed Service Provider Partner
• Largest Cloud Hosting business in Hong Kong since 2008
• Mission to empower customers to #WORKSMARTER with cloud solutions and IT services
• Workplace encourages passion, efficiency, judgment, involvement, and development

Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of cloud technologies.

Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.