Customer Care Executive

Responsibilities:

• Take care assigned key accounts and keep an eye on customers’ demand for services
• Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers and provide timely and accurate solutions via digital channels: email, and other communication channels.
• Act as the interface for customers and internal working partners in handling customers requirement
• Prepare statistical report and performance summaries
• Coordinate site visit for corporate clients
• Perform other ad hoc duties and projects when assigned
• Build good client relationship through proactive follow-up actions and supports with own and colleague’s clients
• On-job training will be provided

Requirements:

• Diploma holder or university graduate in any discipline
• 1 year or above related working experience, e-commerce logistic is preferred
• Excellent interpersonal, communication and listening skills (English/Cantonese/Mandarin)
• Independent and detail-oriented with positive attitude
• Good command in both spoken and written English, Mandarin and Cantonese
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Proficiency in MS Office and customer service software
• Immediate available is highly preferable

We offer competitive remuneration package and fringe benefits to the right candidate.  Interest parties please send full resume stating your availability, present and expected salary to Human Resources Manager by clicking the button "APPLY NOW".

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality.  Applicants not hearing from us within 2 months may consider their applications unsuccessful.  All personal data supplied will be destroyed after completion of the recruitment process.