Customer Success Manager

Job Summary:

We are seeking a dedicated and proactive Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our EAM solutions. You will act as a trusted liaison, helping clients maximize the value of our products and services.

our website: www.samexsys.com; www.313fm.com

Key Responsibilities:

- Develop strong relationships with customers to understand their needs and objectives.

- Provide ongoing customer care to ensure customer satisfaction.

- Monitor customer health metrics and proactively address any issues.

- Collaborate with internal teams to resolve customer inquiries and enhance product offerings.

- Gather customer feedback and communicate it to relevant departments.

- Identify opportunities for upselling and renewals to drive revenue growth.

- Conduct regular check-ins and business reviews with clients.

Qualifications:

- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

- Proven experience in customer success, account management, or similar role.

- Strong understanding of ERP / EAM solutions and their applications.

- Excellent communication and interpersonal skills.

- Ability to build rapport and trust with customers.

- Problem-solving mindset with a proactive approach.

- Familiarity with EAM / SCM / CRM software and customer success tools.

Preferred Skills:

- Experience in the software industry or SaaS environment.

- Knowledge of asset management, eProcurement practices and principles.

- Strong analytical skills to assess customer data and usage patterns.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- A collaborative and inclusive work environment.

How to Apply:

Interested candidates should submit their resume, expected salary and a cover letter to info@samexsys.com