E-Commerce Executive

Primary Objectives:
Support and assist Digital & E-Commerce Manager on web content and e-commerce operations

Responsibilities:
E-Commerce Operations

• Handle day-to-day website operation including product listing and content management
• Support and drive a smooth e-commerce customer journey including order processing and after-sales service
• Handle customer inquiries via email, social media, phone
• E-commerce stock and logistics management
• Prepare monthly customer service report
• Research new partnerships and databases to drive website traffic & conversion

Digital Marketing

• Assist Digital & E-Commerce Manager in creating website content & translation
• Prepare monthly e-Newsletters to drive e-commerce business
• Prepare competitor research for insight sharing
• Draft and prepare creative briefs for website and digital communications
• Support digital marketing planning and execution to drive new acquisition and sales for e-commerce
• Assist with campaign performance tracking and analysis
• Perform ad-hoc duties as assigned 
   

Requirements: 

• Diploma or above in Business Administration, Communication, or related disciplines
• Proficient in MS office applications including MS Word, Excel, PPT
• Good command of spoken and written English and Chinese
• Good organization, self-motivated, detail-oriented, resourceful and a strong sense of responsibility
• Experience in Customer Service is a huge advantage
• Experience in e-commerce platform management is a plus
• Candidate with more experience will be considered as Officer
• Immediate availability is highly preferred