Field Support Engineer

Responsibilities

• Provide on-site support and technical assistance to customers, including installation, configuration, maintenance, and troubleshooting of our products or systems.
• Collaborate closely with customers to understand their technical issues, diagnose problems, and develop effective solutions.
• Conduct thorough analysis and testing of hardware, software, and network systems to identify and resolve technical issues and optimize system performance.
• Document all customer interactions, technical issues, and solutions in a clear and concise manner.
• Collaborate with internal teams, including product development, engineering, and sales, to address customer needs, relay feedback, and contribute to product improvement.
• Deliver comprehensive training and knowledge transfer to customers on the proper use, maintenance, and troubleshooting of our products or systems.
• Ensure customer satisfaction by providing timely and effective on-site support, meeting service-level agreements (SLAs), and maintaining strong professional relationships.
• Stay up-to-date with industry trends, technological advancements, and product updates to enhance technical expertise and knowledge.

Requirements:

• Higher Diploma in Computer Science, Electrical Engineering, or a related technical field (degree will be advantageous).
• Minimum of 2 years of proven experience in a field support or technical support role.
• Strong knowledge of computer hardware, operating systems, networks, and troubleshooting methodologies.
• Proficiency in diagnosing and resolving technical issues, utilizing diagnostic tools, and implementing effective solutions.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Exceptional problem-solving abilities and a keen attention to detail.
• Strong customer service orientation, with a commitment to exceeding customer expectations.
• Ability to work independently, manage priorities, and thrive in a dynamic on-site support environment.
• Willingness to undergo comprehensive on-the-job training to further develop necessary skills and knowledge.

We offer competitive compensation and benefits packages, opportunities for professional growth, and a collaborative work environment. If you are a motivated and customer-focused professional with a bachelor's degree in a related technical field and a minimum of 2 years of relevant working experience, you are most welcome for this post of Field Support Engineer.

Applicant please send us your full resume, stating the date of availability, present and expected salary by clicking "Apply Now".

Your application and personal information will be treated as strictly confidential and used only for purposes of recruitment and selection.

Applicants who are not invited to interview within 8 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 6 months