IT Operations Manager

ABOUT CTM

Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel. The company’s proven business strategy is underpinned by personalised service excellence supported by market leading technology solutions which deliver a return on investment to our customers. Headquartered in Australia with its Asia head office in Hong Kong, the company provides local service solutions to customers of all sizes across the world including Hong Kong, Singapore, China, Taiwan and Japan in Asia.CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.

ABOUT THE ROLE

• Oversee and manage our organization’s infrastructure operations. Responsible for designing, implementing, and maintaining the technological infrastructure that supports our business operations.
• Strong background in infrastructure management, excellent leadership, vendor management skills, and a strategic mindset.
• Drive for continuous improvement, collaborate closely with immediate superior and Regional IT to align infrastructure initiatives and overall company objectives.
• Oversee and maintain cloud platforms (Azure) and on-premises infrastructure including M365 Admin Center, VMWare, Hyper-V servers, HP storage, Fortinet firewall, networking, and Veeam backup.
• Ensure high availability and reliability of all systems.
• Manage and troubleshoot various operating systems (Windows Server).
• Maintain and upgrade server hardware to meet organizational needs.
• Design and implement system architecture and integration solutions.
• Collaborate with regional and cross-functional teams to ensure systems are integrated seamlessly.
• Implement and monitor security measures to protect data and systems.
• Other duties assigned by the immediate superior.

SKILLS AND EXPERIENCE

• Degree in Information Technology or relevant field of studies (eg. professional certification)
• At least 5 years of experience in related role.
• Strong hands-on experience and excellence knowledge in Azure Cloud platform.
• Strong understanding of Cloud architecture, design, and integration.
• Proven experience with Azure Cloud services and related technologies, including cloud architecture and administration will be added advantage.
• Familiar with Cloud platforms (Azure Cloud) and on-premises infrastructure like VMWare, server, storage, Fortinet firewall, networking, Veeam backup, wireless, etc.
• Communicate effectively with team members and stakeholders.
• Excellent problem-solving and analytical skills.
• Strong communication in oral and written in English.
• Candidate with Azure Certification will be added advantage.
• Candidate with lesser experience will be considered as Assistant Manager role

*Recruitment Disclaimer*

At CTM, the security of our employees and candidates is a priority. We will contact candidates with official CTM channels: email addresses with the domain ‘@travelctm.com’ and WhatsApp number +852 9170 3571.