Operations Associate

ABOUT INFOSYS: 
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
 

RESPONSIBILITIES:

• Conduct basic troubleshooting to resolve common problems or service requests.
• Gather External Authorized User information to determine the level of support required and route via the escalation process.
• Respond to External Authorized User emails.
• Availability for ready for business site tours.
• Provide support for SecurID Administration requests from External Authorized Users

SKILLS/COMPETENCIES:

• English and Japanese/Chinese phone support.
• Attention to detail.
• Ability to diagnose an issue while on the phone with the customer to full resolution and understand when an issue should be escalated.
• Experience using help desk call managements system.
• Ability to work in an organized way to tight timescales in a pressured environment.
• Customer service skills.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.  All recruitment activity must be coordinated through the Talent Acquisition department.