Private Club Restaurant Capitan (私人會所餐廳經理)

Assure a high standard of appearance, hospitality and service in personnel and cleanliness of dining rooms. Ensures timeliness of food service. Supervise and train service staff. Manage within budgetary restraints. Develop and implement programs to increase revenues through repeat business and higher check averages.

Position Characteristics:

• Responsible for management of food & beverage service in the main clubhouse in a manner most pleasing to Members.

• Maintains a high level of Member contact throughout service hours.

• Knowledge of and ability to perform required role during emergency situations.

As a Food and Beverage employee positivity and a sense of urgency are a must. An up-beat attitude is necessary and a member-first mind state is mandatory. Keeping a clean and organized environment is a job requirement as it ensures an expedited and efficient delivery of product. Being able to multitask and make well thought out decisions is a must.

Essential Job Functions: *Including but not limited to*

• Be the “Face” of The Spin Club by greeting Members and guests as they enter the clubhouse. Able to lead staff through all service types (a la carte, club event, banquet, etc.).

• Receives and resolves complaints concerning dining service.

• Leads training and the supervision of dining staff.

• Assists in service as needed and when required.

• Serves as liaison between the dining and kitchen staff.

• Inspects dining employees to ensure that they are in proper and clean uniforms at all times.

• Plans dining room set-up based on anticipated guest counts and client needs.

• Takes reservations, checks table reservation schedules and maintains reservations log. Designs floor plans according to reservations.

• Directs pre-meal meetings with dining personnel; relays pertinent information such as new items and menu changes, special member requests, etc.

• Ensure that all closing duties have been done correctly. In charge of post shift walkthrough to make sure the clubhouse is organized and duties have been completed.

• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.

• Reviews chits and closing reports of servers at the end of the shift. Thoroughly reviews chits and corrects mistakes. Drops off the chits to the Assistant Controller at the end of the night.

• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining rooms and reports deficiencies and maintenance concerns.

• Locks the clubhouse and secures any club assets before leaving for the night or appoints the proper personal to do so. Ensures clubhouse walkthrough is complete to make sure the clubhouse is safe and secure.

• Produces daily or meal-period revenue analyses and other reports from point of sale (POS) systems used in the dining room when requested.

• Makes suggestions about improvements in dining service procedures and layout.

• Assists in developing wine lists and beverage promotions.

• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and China, salt and pepper holders, sugar caddies and linen and ensures that they are properly stored and accounted for.

• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs.

• Works with Executive Chef to update, review and print menu changes.

• Help maintain costs and sales goals on a monthly basis by controlling inventory and creating fresh ideas to boost revenue.

Additional Responsibilities and Job Requirements 

• Be detail-oriented, able to prioritize and multitask. 

• Maintain a positive attitude and remain professional. 

• Keeps abreast of industry trends relative to the food & beverage operation. 

• Absorb suggestions and criticism and communicates them to upper management. 

• Embrace and embody A.C.O.R.N (Accountability, Consistency, Optimism, Respect, Number 1) 

• Strive daily to make the workplace and member/guest experience better. 

Preferred Education and/or experience. 

Previous experience serving drinks and food, bartending, and catering in a restaurant or food service establishment. Basic knowledge or liquor, beer, and wine and be familiar with standard drink recipes. Basic knowledge using the Microsoft Office Suite required. Must have the ability to prioritize a multitude of tasks and execute them in a timely manner recognizing what takes priority and acting accordingly. Previous F&B management in a private Club or fine dining environment highly recommended. 

Language Skills: 

Must speak and read in English. Must be able to listen and follow directions; speak clearly and concisely to maintain proper, effective communication with staff and Club members. 

 The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.