Service Desk Specialist
Job Highlight
Job Description
Responsibilities:
Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work.
Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system
Account admin required
Coordinate with internal and external parties
Assist in performing any other IT duties as assigned by supervisors
Working Location: Kwai Chung
Shift duty (by roster)
Requirements:
Diploma or above in Information Technology or related discipline
One year working experience in customer service area in IT field is preferable
Prior experience in providing technical support to clients over the phone will be a definite advantage
Knowledge on Windows, Office 365, other Microsoft applications & account admin
Customer-oriented with good troubleshooting, communication, and interpersonal skills
Proactive and able to work under pressure
Good command of both spoken and written English and Chinese (including Mandarin)
Good at Chinese and English typing (Chi & Eng: 30 wpm)
5-working days per week (including public holidays, Sat & Sun)
One-year contract, renewable subject to business needs
Immediate available is preferred
The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.
| Job Function | |
| Work Location | Kwai Chung |
| Benefits | Five-day work week |
| Education |
Non-Degree Tertiary
|
| Skills | Communication |
| Spoken Language | Intermediate Cantonese / Intermediate English / Intermediate Mandarin |
| Written Language | Intermediate Chinese / Intermediate English |
| Employment Type | Full Time |
| Industry | Electronics / Electrical Equipment |
One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repairing and supporting services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s needs.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.
