Service Engineer

Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Service Engineer to join our team. A Service Engineer is responsible for security system and maintenance according to Convergint’s standards to ensure minimum system downtime and a high level of customer satisfaction.

Responsibilities:

• Work with the customer service representative to quickly and efficiently solve customers’ security system issues
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
• Increase customer satisfaction and maintain long-term relationships with customers
• Ensure quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
• Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved
• Take over all service issues from the project team after the external handover is complete

Requirements: 

• Diploma/Certificate or Degree holder in Electronic Engineering, Electrical Engineering, or relevant discipline
• With relevant experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus
• IT knowledge in hardware, network and databases
• Ability to work under pressure
• Strong analytical skills and problem-solving ability
• Strong self-learning ability and able to work independently
• Customer-oriented
• Willing to work overtime which will be entitled to OT pay
• Immediately Available Preferred.

Benefits:

• Annual Leave
• Birthday Leave
• Training
• Group Medical Insurance

Attractive compensation and benefits packages will be offered to the right candidate.

Interested parties, please click"Apply Now" & send your application together with a full resume and expected salary to us.
 

 All information received will be kept in strict confidential and only for employment-related purpose.