Shop Manager / 分店經理

• Store Operations 店舖營運
• Customer Service 顧客服務
• Customer Complaint 顧客投訴

Responsibility

·       Manage the daily operations of assigned shops to maximize sales & productivity, manpower efficiency and guest service standard

·       Lead the team to achieve the company objectives, business targets, services standard, and hygiene standard

·       Build and maintain customer relationships, handle customer complaints, and manage crisis situations.

·       Effectively monitor P&L and manpower plan and cost management

·       Ensure providing the required high levels of service quality and dining environment

·       Recruit and develop high performance frontline team

·       Prepare analysis and action plans for tackling market trends and make recommendations accordingly

·       Design and deliver training programs for frontline staff

·       Conduct field coaching

·       Support ad-hoc projects as assigned

Requirements

·       Diploma holder in a relevant discipline with 5 or above relevant experience at supervisory level (candidates with lower qualifications but exceptional service record may also apply)

·       A good team player with excellent interpersonal communication skills

·       Quality-and-service-oriented, strong leadership and people management skills

·       Good in Hygiene knowledge

·       Good commands of both spoken Chinese, English and Putonghua

Candidates with less experience will be considered as Assistant Shop Manager

職位 : 分店經理

職責

·       管理店舖的日常運營，將銷售和生產力、人力效率以及顧客服務標準最大化

·       帶領團隊達成公司目標、業務指標、服務標準和衛生標準

·       建立和維持良好顧客關係，處理顧客投訴，並管理危機情況

·       有效監控損益表和人力計劃及成本管理

·       確保提供高水準服務質量和用餐環境

·       招募和培養高效率的前線團隊

·       準備市場趨勢分析和行動計劃，並根據需要提出建議

·       設計和提供培訓予前線員工

·       進行現場指導

·       支援的臨時項目

要求

·       持有相關學科的文憑，並具有5年以上的相關管理經驗（具有較低學歷但服務記錄卓越的候選人亦可申請）

·       具備良好的團隊合作精神，優秀的人際溝通能力

·       以質量和服務為導向，具備強大的領導能力和人員管理技巧

·       具備良好的衛生知識

·       良好的中文、英文和普通話口語能力

·       具有較少經驗的候選人將被考慮為分店副經理

有意者請Whatsapp 5348  3695 / 致電 2686 3539 預約面試  

所有資料將會絕對保密,並只用作考慮本集團 / 本公司 有關或類似職位之申請。