Technology - Service Delivery Manager

Let there be CHANGE 

Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together. 

You can enjoy: 

• Comprehensive Medical (24-hour worldwide) coverage, including your spouse/ life partner and children!
• Dental insurance, Life insurance, Total and perm disability, accidental death & dismemberment insurance!
• Vision care benefits, Health check, Housing benefits!
• Purchase of Accenture stocks at attractive discount!
• Reimbursement of Professional Membership costs
• Professional training and career advancement opportunities!
• Valuable project exposure for different technologies and industry domains!

When you work with us, change becomes the most dynamic, powerful source of progress you have! 

Job duties of this Role: 

• Responsible for leading onshore and offshore IT professionals to deliver cloud and application support services to client.
• Monitor service team’s works and evaluate customer feedback to develop quality improvement processes.
• Manage client expectation, and escalations, issues, and requirements from client.
• Act as a technology advocate to help client continuously maximize productivity and efficiency of their technology investment.
• Responsible to manage infra and application enhancement works and report status to stakeholders.
• Work with sales team to develop new opportunities.
• Manage project financials to achieve the business targets.

Come JOIN US if you have: 

• Minimum a Bachelor degree of Science in a technical discipline or equivalent experience
• 8+ years of management experience in IT industry or customer success
• Customer facing experience within a SaaS environment;  prior experience with ERP/ Oracle solutions is preferred.
• Cloud technical knowledge and experience in a service delivery environment.
• Good interpersonal skill, including relationship building and collaboration within cross-functional team
• Strong leadership, collaboration, communication, and decision-making skills.
• Strong track record in managing IT operations and/or IT services delivery.
• Strong resource management experience, including performance management, workload distribution, team development and knowledge management.
• PMP certification is preferable.