AI Engineer

🚀 KICKS CREW

Launched in January 2021, KICKS CREW is a leading global platform for authentic athletic footwear and sportswear. While the industry is hunger-marketing and scarcity driven, our mission is to democratize sneaker culture, making it inclusive and accessible to all consumers.

With world class investor backing (Gobi Partners, AEF and Pacific Century Group), we have been scaling our team with the best talent. In October 2022 KICKS CREW also announced a partnership with 6X NBA Super star Damian Lillard as an investor and first CREW athlete.

Our Operations Team is responsible for one of the most important success factors of e-commerce - speed and efficiency. As a member of this team, you will play an indispensable part in our company's future by elevating our customer experience to make sure our customers get their orders as soon as possible.

Job Overview:

We are looking for an AI Engineer to focus on the research and development of AI applications in e-commerce and customer service automation. This role will be responsible for implementing AI-driven customer response systems, dispute summaries, personalized recommendations, and automated product descriptions, ensuring seamless integration into our internal platforms.

💻 Responsibilities:

1. AI-Driven Customer Service Automation

• Research and develop AI-powered customer response systems, using fine-tuned LLMs (Large Language Models) to enhance chatbot responses for customer inquiries, dispute resolution, and order management.
• Integrate AI chatbots with customer support platforms (e.g., Zendesk, Freshdesk, or internal systems) for seamless escalation to human agents when necessary.

2. AI-Powered Product Management & Recommendations

• Develop and integrate AI-generated product descriptions, using fine-tuned language models to create SEO-friendly and high-converting content.
• Research and implement personalized recommendation systems, analyzing customer behavior to improve cross-selling and upselling.
• Optimize AI-driven product categorization and tagging, automating metadata assignment based on product images and descriptions.

3. Data Analysis

• Analyze customer behavior, product trends, and market performance to provide data-driven insights for the Marketing Team.
• Develop AI-driven sales and demand forecasting models, helping the company optimize inventory and pricing strategies.
• Build dashboard visualizations and reports to monitor key performance indicators (KPIs) for e-commerce sales, customer interactions, and AI chatbot effectiveness.

👋 Requirements:

• Education: Bachelor's degree or higher in Computer Science, Data Science, Information Engineering, or a related field.
• Technical Skills:
  • Proficiency in Python and experience with data engineering frameworks (e.g., Airflow, Spark, Pandas).
  • Experience in LLM fine-tuning and NLP applications (e.g., AI chatbots, dispute summarization).
  • Strong knowledge of SQL and database management, including query optimization for large-scale data.
  • Familiarity with cloud-based AI services (AWS, GCP, or Azure) and API development.
• AI Research & Innovation:
  • Experience in applying AI-driven solutions to e-commerce, particularly in customer response automation, dispute management, product descriptions, and customer recommendations.
• Problem-Solving & Collaboration:
  Strong analytical skills and ability to work cross-functionally with customer service teams, e-commerce managers, and software engineers.
• Language Skills:
  Proficiency in Cantonese/Mandarin and basic English for documentation and communication.

Preferred Qualifications:

• Experience with AI-powered customer service automation or chatbot development.
• Background in LLM-based AI applications (e.g., GPT-4, Claude, Gemini) for customer support.
   

🎁 Perks & benefits

• An opportunity to make an impact in a fast growing global start up
• Competitive compensation package, benefits and equity to ensure we create the best environment for our people
• Chances to work with a young, energetic and international team with respectful and fun company culture
• Flexible working arrangements
• Casual work attire
• Birthday Leave/ Work Anniversary Leave
• Staff discount to get your favorite sneakers!

Interested party, please submit your resume to our Careers portal.

Our company is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided will be treated with strict confidentiality and be used for the purpose of recruitment selection only.