Customer Service Coordinator / 客戶服務專員
LBS Corporation Limited
Posted on 2024-11-15
Wong Tai Sin
0 year(s) work experience
Five-day work week / Medical insurance / Bonus / On-the-job training
Job Highlight
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email and Islash System in a timely manner
- Resolve customer complaints and issues efficiently and professionally
- Collaborate with internal teams to address customer needs and enhance service delivery
- Monitor customer feedback and suggest improvements to satisfy customer
- Maintain customer database in accurate
- Assist in service contract renewal issue.
- Ad hoc tasks assigned by the supervisor.
Requirements:
- F.5 / DSE or above education
- Relevant experience in CS field is highly preferred
- Fluent in written and spoken English and Cantonese and Mandarin
- Proficiency in MS Office application and Chinese word processing
- Experience in Alcatel-Lucent contact center solution is an advantage
- Good communication, interpersonal skills and telephone manner
- Good team-spirit and problem-solving skills
- Shift duty on Saturday a.m is required but substitute leave will be offered
We offer 5-day work week, public holidays, group medical and attractive bonus scheme, training & development and excellent career prospects to the right candidate. Interested parties please apply with the resume including your current and expected salary with contact details to us
All applications will be treated in strictly confidential and personal data collected will be used for recruitment purpose only.
| Job Function | |
| Work Location | Wong Tai Sin |
| Benefits | Five-day work week / Medical insurance / Bonus / On-the-job training |
| Education |
School Certificate / HKDSE
|
| Skills | Problem-solving / Communication / Teamwork |
| Spoken Language | Fluent Cantonese / Fluent English / Fluent Mandarin |
| Written Language | Fluent Chinese / Fluent English |
| Employment Type | Full Time |
| Industry | Others |
About company
LBS Corporation Limited
Services
11-50 employees
Founded in 1998, LBS Group is a pest control and hygiene solutions company with complementary services such as digital IoT pest monitoring, air purification and desludging services. As Greater China’s leading pest control company, LBS meets the needs of a wide range of customers in Greater China and the broader region and is the go-to vendor for many of its business partners in Food Services, Retail, Hospitality, Manufacturing and other ends markets.
Central of LBS’ culture and philosophy is the importance of caring about people. The concept of ‘plant the seed and neglect the fruit” is a core value embraced by every LBS employee. Respect, collaboration, helping others to succeed and community service before self-advancement has empowered the LBS team to strive for sustainable growth and build a bright future together.
11-50 employees
Founded in 1998, LBS Group is a pest control and hygiene solutions company with complementary services such as digital IoT pest monitoring, air purification and desludging services. As Greater China’s leading pest control company, LBS meets the needs of a wide range of customers in Greater China and the broader region and is the go-to vendor for many of its business partners in Food Services, Retail, Hospitality, Manufacturing and other ends markets.
Central of LBS’ culture and philosophy is the importance of caring about people. The concept of ‘plant the seed and neglect the fruit” is a core value embraced by every LBS employee. Respect, collaboration, helping others to succeed and community service before self-advancement has empowered the LBS team to strive for sustainable growth and build a bright future together.