IT Support Officer

Pictureworks Group is a leading provider of proprietary technology solutions that leverage cloud technologies to connect individuals and help them capture and organize their precious image memories. We are passionate about capturing and sharing the stories of our valued guests and strive to make a meaningful impact by preserving memories for millions of smiles around the world.

At Pictureworks, we firmly believe that every member of our team plays a vital role in shaping our success and contributing to the experience we provide for our valued guests. Whether you are a creative storyteller, a tech enthusiast, or a customer-centric professional, Pictureworks offers an inclusive and supportive work environment that fosters growth, innovation, and personal development.

We are seeking a skilled and customer-focused Technical Officer to join our team. The Technical Officer will be responsible for providing efficient and effective technical support. This role requires a strong technical IT background, excellent problem-solving skills, and the ability to deliver exceptional customer service.

Responsibilities

• Provide daily support for IT operations, including system maintenance, and servicing of photography-related equipment and devices.
• Assist with the installation, configuration, and troubleshooting of hardware and software for PCs and other devices.
• Deliver timely and effective technical support and solutions on IT-related areas.
• Collaborate with Operations teams to escalate and resolve complex technical issues.
• Maintain accurate records of support requests, solutions provided, and up-to-date software and hardware inventory.
• Conduct research and develop innovative technologies to drive business growth.
• Handling ad-hoc projects is required.

Requirements

• Diploma or above in Computer Science, Information Technology, or relevant disciplines with 1 years or above relevant working experience is a plus.
• Proficiency in hardware and software installation, configuration, and troubleshooting and familiarity with IT systems, networks, and security protocols.
• Excellent communication skills, and ability to work independently.
• Good command of written and spoken Cantonese, English and Mandarin.
• Immediate availability is highly preferred.

We offer 5-day work week and competitive remuneration package to the right candidate. Interested parties, please send your full resume including last and expected salary, and available date.

Pictureworks (Hong Kong) Limited is an equal employer and welcomes applications from all qualified candidates. All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purposes and will then be destroyed.