Technical User Support

Who is Siemens Energy?

Siemens Energy is one of the world’s leading energy technology companies. The company works with its customers and partners on energy systems for the future, thus supporting the transition to a more sustainable world. With a portfolio of products, solutions and services, Siemens Energy covers almost the entire energy value chain – from power and heat generation and transmission to storage. The portfolio includes conventional and renewable energy technology, such as gas and steam turbines, hybrid power plants operated with hydrogen, and power generators and transformers.

Its wind power subsidiary Siemens Gamesa makes Siemens Energy a global market leader for renewable energies. An estimated one-sixth of the electricity generated worldwide is based on technologies from Siemens Energy. Siemens Energy employs around 97,000 people worldwide in more than 90 countries and generated revenue of €31 billion in fiscal year 2023.

Key Responsibilities:

• As site onsite support, efficiently provide technical support and troubleshooting to internal IT users on IT services, includes Windows, MS Teams, OneDrive, SharePoint etc..
• Quick response of VIP requests and provide solution\ update. Maintain good relationship with VIPs.
• Complete the daily operation and maintenance of office computers and surrounding office equipment, includes meeting rooms IT facilities. Can quickly judge and deal with the computer, printer, projector and other office peripheral equipment routine failure;
• Have ownership to take more responsibilities to make sure IT operating well from users’ side. Continuous to improve users satisfaction.
• Cooperate with global team and other beck-end teams to trace escalated issues, track requests, and respond to users as appropriate.
• Extend global infrastructure operation support, like network issue analysis, coordinate global team, suppler to resolve any incident. Support global infrastructure project rollout in local.
• Local passive cabling owner, ensure cabling supplier to fulfill cabling request as Siemens Energy guideline.
• With technology development trends, have interest in the latest developments in technology.
• Train internal IT users on using IT services /tools.
• As IT signal contact to upgrade issue with relevant responsible teams.
• Local IT demand and vendor coordination

Requirements:

• 1 to 3 years in a corresponding function with manufacturing in an international environment,
• International project experience with collaboration within international teams is a plus
• Experience in international working environment is a plus
• Having worked in a different country is a plus.
• Bachelor's degree and above. Master is a plus
• Major in Information Management. Good command of English speaking
• German is a plus
• EHS knowhowQuality Sense