Application Support Engineer

Company Overview

Founded in 1998, Shiji’s aim is to become a “big data” application service platform operator. Shiji has become the leading manufacturer of Chinese hotel information systems after three successful transformations. At the same time, Shiji is gradually expanding from hotel to catering and retail industries, becoming the major software supplier to both industries. Now, Shiji is responsible for approximately 60% to 70% of the market share in the high end sector of hotel and retail industries, and possesses a leading position in the catering industry. The estimated annual revenue of Shiji clients can be more than RMB 5 trillion. Shiji has completed three successful transformations since its establishment. It is now experiencing the 4th transformation dedicating to be a “big data” driven consumer application service platform operator. Shiji has introduced consulting, IT solutions and data platform services. Meanwhile, Shiji is developing worldwide leading products and technologies aiming for the international market and speeding up its globalization progress. Currently Shiji has more than 50 subsidiaries located in major Chinese cities and overseas markets (Singapore and Munich) with over 3,000 employees.

For further information about us, please visit http://www.shijigroup.com/.

Responsibilities:

• Providing services to provide second-tier technical support including troubleshooting, problem identification, resolution, and escalation
• Perform Data fixes and Configuration fixes
• Work together with Developers who are the third-tier application support to resolve the reported issues by gathering necessary information and problem simulation
• Prepare and maintain document of the support service details and troubleshooting steps
• Provide solution on performance, service monitoring and proactive system tuning
• Provide stand-by and ad-hoc support at non-office hours

Requirements:

• Higher Diploma holder or above in Information Technology, Computer Studies, or related discipline in the IT field
• At least 1 years' experience in IT system support and administration with relevant working experience in F&B POS system support will be an advantage
• Good technical skill on Windows and mobile applications
• Sound experience in Apache and MYSQL sever
• Knowledge of application programming, web programming will be definitely an advantage
• Good command in both spoken and written English and Chinese
• Willing to learn, strong responsibility, good interpersonal & communication skills
• Self-motivated, able to work independently under minimal supervision
• Strong troubleshooting and risk analysis skills with time management capability

Interested candidates please send your full CV with date of availability and expected salary in Microsoft Word / PDF.

Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.