Assistant Information Technology Manager (ITO) (Ref: 24001TF)

We are now looking for a suitable person to fill the following position in the Information Technology Office:

Assistant Information Technology Manager (ITO) (Ref: 24001TF)

Major Duties and Responsibilities
The appointee will be responsible mainly for the following: 

• Assisting the managers in the user support team on service monitoring and administration;
• Providing technical services, user support, equipment maintenance, system administration, and daily operations for the University specifically in the following areas: 
  -  Venues and facilities, including computing laboratories and learning commons;
  -  Computer software and hardware, including office automation, remote access, academic software, license control, and Cloud services;
  -  End-point devices, including desktop and laptop computers, printers, mobile devices, and BYOD; 
  -  Helpdesk, including student hotline, staff hotline, classroom hotline, chatbots, event organization and support; and
• Performing any other duties as assigned.

Candidates
Candidates should possess the following qualifications, experience and competence:

• A recognized degree in Computer Science or Information Technology or related disciplines;
• At least 3 years’ relevant post-qualification experience in the management of customer services, computing laboratories, user and event supports;
• Good leadership and problem-solving skills, independent and proactive; and
• Excellent communication and interpersonal skills, and proficient in both English & Chinese.

Candidates may be invited to attend a written test.

Terms and Conditions for Appointment
An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.

To Apply
Candidates who are interested in joining us may submit their applications via the University’s eRecruitment System,
https://hkmu.taleo.net/careersection/ex_full_time/jobapply.ftl?lang=en&job=24001TF

Closing date of application: 6 September 2024

The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful.