Assistant IT Support Engineer/IT Support Engineer

 Responsibilities

• Provide first line helpdesk support to employees in all offices of the Asia Pacific region
• Assist in maintaining server room located in Hong Kong (temperature control system, fire suppression system, high availability power system, environment monitoring system, network switch, structure cabling, etc)
• Record and manage all incidents and requests in ticket-tracking system
• Responsible for handling hardware maintenance on network equipment, server, PC, PABX and all related equipment
• Telephone system, network equipment connection
• Perform IT equipment administration, including equipment procurement and inventory management
• Implement, support and develop systems following defined standards and procedures
• Provide other IT-related support as required by the business

Key requirements

• Degree holder or above in IT or related discipline
• With 1 year of IT support experience, Fresh Graduates will also be considered
• Knowledge of network and server-side infrastructure (e.g. Windows Server 2019/2022)
• MS Windows 11 and O365
• PC and Server Hardware, AV equipment
• Proficient in IT support, with experience in Microsoft Windows configuration, desktop administration, the Microsoft Office suite, and telephone systems.
• Proficiency in data analysis tools and reporting software (e.g., Excel, Tableau, Power BI)
• Willingness to work outside of office hour
• Proactive, self-motivated and able to work independently
• Strong communication, interpersonal and teamwork skills
• Fluent in English and Putonghua
• Immediate available is highly preferred

On the job training will be provided to this position, including the following systems.

• Windows server based applications and technologies (Hyper V, Failover Cluster, SCVMM, SCCM, SCOM, Sharepoint, etc)
• Backup solution (NetBackup, Tape Library)
• HP Nimble storage system

The successful applicant will need to be self-motivated, eager to learn, able to work under pressure, with good interpersonal skills, good problem-solving skills and able to work in a team.  This position is primarily based in the Hong Kong office, but it may require travel to other sites in the Renishaw Asia Pacific region.

We offer 5-day work week, double pay, discretionary performance bonus, bank holidays, extensive medical plan and MPF contribution. Interested parties please submit your full resume including expected salary and availability by clicking "APPLY NOW".