Assistant Manager - Operations (Hygiene)

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

• Rentokil is the world’s leading commercial pest control services provider.
• Initial is the world’s leading commercial hygiene services provider.
• Ambius is the world’s leading commercial provider of plants and scenting.

Driven by customer-centric innovation, our pest control solutions combine preventive and reactive strategies to enhance the protection of your business through a consistent, ongoing pest management program.

Our local service teams based in over 1,800 branches across the world cover over 90% of global GDP in 92 of the world’s 100 largest cities across North America, Europe, UK & Rest of World, Asia and the Pacific. Operating in over 90 countries, approximately 90% of our revenues are derived from outside the UK. We have been present in Hong Kong for 60 Years and are the industry leaders in Pest Control.

Responsibilities:

• Manage day-to-day hygiene operations and monitor staff performance to maximize sales, productivity and manpower efficiency
• Handle customer enquiries, request and complaints in a professional manner
• Establish and maintain strong business relationships with our existing and potential customers through regular visits to understand their needs 
• Monitor and report on key performance indicators to assess operational efficiency
• Handle all stages of the prospect starting from implementing business plan to cash process to drive business growth
• Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behavior
• Monitor the manpower scheduling to ensure the daily services and delivery of jobs are completed with quality
• Collaborate with other departments to ensure smooth integration of operations 

Requirements:

• Diploma holder with at least 3 years of experience in management, preferably in service or logistics industry
• Strong time management skills, with the ability to prioritize tasks effectively in a fast-paced environment
• Good problem-solving and communication skills with the ability to work independently
• Proficient in both spoken and written English and Chinese
• Proficient in MS Office applications including Word, Excel and Powerpoint

Are you interested? Here's what you can expect when you join us

• Competitive salary package 
• 13-month salary
• Flexible Working Hours
• Dental insurance
• Annual medical check up
• 5-day work week
• Paid Public Holiday
• Annual Leave
• Marital leave
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Offer learning & development and Training program
• Excellent promotion opportunities
• Excellent company culture
• Staff recognition awards

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.