Assistant Manager/ Senior Officer, IT Support

Hong Kong Microelectronics Research and Development Institute (MRDI) is established to seize the huge potential market for third-generation semiconductors and align with the national strategy for technological development.

The vision is for the MRDI to play a leading role in strengthening collaboration with the industry, academia, and research sectors, expediting the "1 to N" transformation of scientific research outcomes, promoting technological innovation, and assisting the industry in enhancing efficiency as well as achieving upgrading and transformation.

JOB RESPONSIBILITIES

• Deploy, configure, and maintain end-user devices including desktops, laptops, mobile devices, printers, network servers, and peripherals
• Manage LAN infrastructure and provide technical support to internal users by troubleshooting hardware, software, server, system, and network connectivity issues
• Maintain and update IT asset inventory, tracking hardware, software licenses, and user account management
• Execute daily system monitoring, including health checks, security audits, system updates, patch management, and backup procedures to ensure optimal performance and security
• Coordinate with vendors and stakeholders to facilitate successful implementation of IT projects and solutions
• Support the institute's IT infrastructure development and relocation initiatives
• Contribute to IT project documentation, including implementation proposals, technical specifications, reports, and user guides
• Support the development and implementation of information security frameworks, procedures, and guidelines
• Perform additional duties as assigned by the supervisor

REQUIREMENTS

• Bachelor's degree in Computer Science, Information Technology, or related disciplines
• Minimum 3 years of experience in IT support services, including 2 years in project implementation and/ or vendor management
• Experience in IT infrastructure management, system administration, and relocation projects
• Demonstrated knowledge of audiovisual equipment setup and maintenance
• Strong analytical and problem-solving capabilities with a proactive approach to issue resolution
• Fluency in Chinese (Cantonese and Mandarin) and proficiency in written English
• Strong interpersonal and stakeholder management abilities

Note: Candidates with more experience will be considered for Assistant Manager position

The initial employment contract spans 12 months and can be renewed with a longer tenure upon mutual agreement of the incumbent and MRDI. The incumbent will normally work five days a week. Salary will be commensurate with qualifications and experience. A gratuity of 15% of the salary will be awarded upon satisfactory completion of the contract.

APPLICATION PROCEDURE

MRDI is an Equal Opportunities Employer and welcomes applications from all qualified candidates.

To apply, please submit the applications via by 16 December 2024. Please specify the present/ latest salary and expected salary in the CV. Only shortlisted candidates will be notified of the result of the application. MRDI reserves the right not to fill the position.

Information provided by applicants will be kept confidential and used for recruitment and other employment-related purposes only. MRDI will retain the personal data of unsuccessful applications for future recruitment purposes for a period of not more than 6 months.