Boutique Supervisor

RESPONSIBILITIES

• Supervise and guide boutique team to meet sales targets and KPIs
• Provide coaching and training to develop staff skills and performance
• Assist boutique manager in maintaining positive staff morale and development
• Handle customer service escalations and deliver exceptional client experience
• Manage client prospecting, database, and engagement activities
• Ensure accurate stock management, product handling, and visual merchandising
• Maintain high standards of boutique cleanliness, safety, and upkeep
• Support boutique manager with reporting and data analysis
• Disseminate and adhere to all company policies and procedures
• Proactively identify and implement business improvement opportunities

REQUIREMENTS

• Minimum of 4-5 years of experience in luxury retail, with at least 2 years in a supervisory role
• Proficiency in Cantonese, English, and Mandarin
• Strong leadership skills to motivate and develop a high-performing team, coupled with excellent customer service orientation
• Ability to drive continuous improvement and identify business optimization opportunities