Cloud System Engineer (Technical Support)

Job Summary:

Do you believe that Cloud is the future of Information Technology? Are you a passionate IT professional who is eager for the next stage of your career in Cloud system engineering?

If you want to be or already are an expert in Microsoft and cloud technologies – especially Microsoft Exchange Server, Microsoft 365, Microsoft Windows 11/10, Windows Server 2019/2016, and Azure – we want to hear from you! Comprehensive training programs will be provided to the right talents.

Roles and Responsibilities:

• Respond to clients’ requests for technical assistance via email, in person, and phone or remote connection
• Provide Tier 2 support to clients via phone calls, live chat and tickets system
• Record and update the status in the ticketing system
• Provide guidance and consultation to Tier 1 support.
• Escalate unresolved issues / requests to the corresponding helpdesk for Tier 3 support
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Be responsible for installation, configuration and maintenance of internal systems
• Participate in various Hybrid solution projects such as Exchange Server 
• Provide other IT-related support as required by the business

We are looking for:

• Higher Diploma or above in IT or related disciplines
• Minimum of 4-7 years of relevant experience in technical support and administration for all Windows platforms, including Microsoft Exchange Server, Microsoft Windows 11/10, Microsoft Office 2019/2016, and Windows Server 2019/2016 (Active Directory Administration / Group Policy)
• Proficiency in Microsoft 365, SQL Server, Azure, Active Directory, Linux, Windows Server, and Exchange Server
• Understanding of networking concepts such as TCP/IP, LAN/WAN, DHCP, DNS, and experience with Routing, Switching, and Firewalls
• Hands-on administration experience with firewall and switches
• Experience with virtualization software such as VMWare, and familiarity with Azure, AWS, SQL Server, Data Storage, HA Cluster, Microsoft Remote Desktop Services, and cloud-based architectures
• Holding certifications like MCSE, ITIL, or their equivalents is an added advantage
• A self-starter who is confident, action-oriented, and results-driven
• Must be proactive, attentive to detail, and possess strong troubleshooting skills
• Proficient in spoken and written Chinese, English and Mandarin

Benefits:

• Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves
• Attractive remuneration package
• Staff buddy Program and regular team-building activities
• Continuous sponsorship for the latest cloud technologies training
• Opportunity to advance your knowledge and expertise in cloud technologies

Who are we?

• Employer of Choice Award and Innovative Technology Deployment Award Winner
• Top Award of Microsoft Cloud Solution Provider Direct Partner
• Best Managed Service Provider Partner
• Largest Cloud Hosting business in Hong Kong since 2008
• Mission to empower customers to #WORKSMARTER with cloud solutions and IT services
• Workplace encourages passion, efficiency, judgment, involvement, and development

Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of cloud technologies.

Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.