Customer Care Executive (VIP Member)

• Shift with 5-day work week
• Customer Service by call, email and live chat
• Make reservation

This is an amazing opportunity to join Aspire Lifestyles, the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Your Role:

• Provide quality services and maintain a positive experience with customers by personalized interactions independently from different channels such as phone, live chat and email in a professional manner
• Understand the needs of customers and recommend innovative, resourceful solutions and service to difference types of requests
• Able to consult and advise customers on travel needs and provide accurate and timely information
• Stay up-to-date with program benefits and privileges to better fulfill customer requests
• Maintains and improves quality results by adhering to standards and guidelines
• Other ad-hoc projects as assigned

Ideal Candidate Profile:

• Holder of Certificate or Diploma, equivalent or above
• 1+ years of customer service experience
• Experience in the customer service or hospitality role is an advantage
• Omni channel work experience is preferred – phone, email and chat
• Firsthand city knowledge of local events and ability to spot trends nationwide
• Experience working directly with international contacts for the fulfillment of reservations
• Proven experience working with affluent customers
• Strong communication and customer service skills
• Good command in spoken and written English, Cantonese and Mandarin
• Available to work on shifts including weekends and public holidays
• Fresh Graduate is welcome
• Immediate availability is highly preferred

We offer:

• Structured training programme
• Comprehensive on-the-job and continuous training
• 5-day work per week (shift duty from Monday to Sunday)
• Shift allowance, overtime pay
• Competitive salary package with monthly incentive bonus
• Double Pay
• Discretionary Bonus
• Paid annual leave
• Additional leave such as birthday leave
• Group medical insurance (including spouse and children, if applicable)
• Career with a clear progression path