Customer Service Coordinator (Contract Logistics Team)

We are now looking for a high caliber individual to take up the role as Customer Service in our Warehouse. This role plays a key part in strengthening our processes and enhance productivity with good quality / service.

Customer Service Coordinator (Contract Logistics Team)

COLLABORATE: your responsibilities

• Providing customer services as a key contact to the customers
• Providing counter services e.g. document checking for cargo reception and releasing
• Working and communicating closely with warehouse team and distribution vendors
• Handling import / export documents, shipment booking and customs declaration
• Operating and inputting data to WMS / customers’ systems
• Preparing daily reports, billing summary, cost booking and invoicing with accuracy
• Preparing labels to warehouse team
• Assisting team leader to streamline the existing workflow, to ensure the process is compliance with SOPs, KPIs and policies, and to maintain ISO 9001:2015 & ISO14001:2015
• Perform any ad-hoc duties assigned by superiors

CONTRIBUTE: your qualifications

• F.5 or above with minimum 3 years relevant experience in logistics / warehousing / freight forwarding
• Experience in 3PL with customer facing is preferred
• Good knowledge in warehouse workflow and application of WMS
• Willing to learn, strong sense of responsibility, self-initiative and detail-minded
• Good communication skill
• Good command of both spoken and written English and Chinese
• Proficient in MS Office specially in Excel (V-lookup / Pivot-Table)
• Candidates with less experience will be considered as Customer Service Clerk

ARE YOU INTERESTED?

 We offer attractive remuneration packages (Double pay, Medical / Dental / Life insurance)to the successful candidate. Interested parties, please send your detailed resume, with present and expected salary to Human Resources Department. 

Welcome to visit our website: www.dachser.com

All information provided by applicants will be treated in strictly confidential and used only for recruitment purposes. Applicants may be considered for other suitable positions by our Company not more than three months, after which their personal data will be destroyed.