Customer Service Officer (5 days work week, weekend shift)

Start Your Career with Bowtie Customer Service Team

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from up-and-coming talents is always our priority. 

There are many advantages to develop your career in a next generation insurers like us, including:

1. Job Stability: The insurance industry is known for its stability, even during economic downturns. People and businesses always need insurance coverage, regardless of the state of the economy.
2. Continuous Learning and Development - you will receive in-depth training and close mentorship support from our experienced and professional CS team!
3. Professional Growth and Advancement: Starting at an entry-level position, you can progress through the ranks and take on more responsibility over time. With experience and additional qualifications, you can move into managerial or leadership roles, where you have the chance to shape strategies, mentor junior staff, and make a broader impact within the organization.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration to offer world-class support to our customers and be a trusted advisor to them.

As the bridge between our customers and our team, you are the voice of Bowtie and the champion of our customers' needs! 

Your Key Responsibilities Include:
 

Your career at Bowtie will start with a 2 to 3 months comprehensive training program (knowledge transfer, on-the-job training) to help you excel at your role!

Your primary responsibilities include the following: 

• Handle and resolve customer queries through digital channels (live chat, email, and WhatsApp) in a timely, efficient & professional manner
• Liaise and collaborate with other related business units to resolve customer queries
• Actively share insurance domain knowledge & unbiased advice with customers (non-sales role)
• Provide daily support to the supervisor and participate in ad hoc projects.

 Candidates with more experience will be considered for a Senior Officer role.

The success of this role will be measured by:

• Customer satisfaction score
• Quality of responses to customers' requests
• Efficiency

Tools we use:

• Zendesk

About you

We welcome customer-oriented talents with passion, patience, and a caring attitude, who enjoy solving problems from all backgrounds to join us! 

Required qualifications:

• At least 1.5 years of experience in a customer service role; candidate with more experience in customer service. 
• HKCEE/DSE or above 
• Good command of both spoken and written Cantonese, English, and Mandarin
• Pleasant, mature, independent, and able to work under pressure

And, the following qualifications are preferred but not essential

• IIQE Paper 1 & 3 licenses are preferred
• Prior experience in the insurance or financial industry

Candidate with more years of experience in the insurance industry may be considered for a Senior Officer role.

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• In-depth and systematic training and 1:1 coaching
• Collaborative, flexible, and open-minded team culture
• Work-from-home arrangement
• Competitive package
• Benefits include medical/ dental coverage and wellness programs
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, disability, or family status in the employment process.