Customer Service Officer (e-commerce)
Kapok Limited
刊登于2024-05-31
不指定
1年工作经验
牙科保险 / 双薪 / 医疗保险 / 花红/奖金 / 员工折扣
职位亮点
职位描述
We are kapok.
We are a leading independent lifestyle and fashion retailer, established in Hong Kong since 2006. We are now operating 12 stores under the following names … and keep expanding!
- kapok
- ONS kapok
- Maison Kitsuné
The kapok shopping experience is unique because it is friendly and convivial, yet always ahead and mysterious. Our belief is to bring beautiful things to livings.
Job Responsibilities:
- Handle enquiries and resolve customers’ complaint in a professional manner
- Provide proactive follow up and premium service to customers
- Identify customers’ needs and provide fast responses
- Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
- Provide proactive follow up and quality services
- Work closely with internal and external parties to ensure timely, efficient and effective service to customers
- Support special of ad hoc projects to ensure the team runs smoothly
- Build and maintain a good relationship with customers
Job Requirements:
- Minimum 1 year working experience in customer service
- Good command of Chinese and English
- Quick learner, attentive and detail minded
- Highly motivated and able to work independently with strong sense of responsibility
- A good team player and desire to work in a team-oriented environment
- Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
- Immediate available is preferred
We offer for Full time's:
- Public holiday (Bank holidays)
- Annual leave (15-20 days)
- Double pay
- Discretionary year-end bonus
- Medical insurance
- Dental benefits
- Staff purchase discount
- MPF
All information received will be kept in strict confidence and only for employment-related purpose
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
工作种类 | |
工作地区 | 不指定 |
待遇 | 牙科保险 / 双薪 / 医疗保险 / 花红/奖金 / 员工折扣 |
教育程度 |
会考 / 中学文凭
|
技能 | 客户服务 / 团队合作 |
口语语言 | 良好粤语 / 良好英语 |
受雇形式 | 全职 |
行业 | 批发 / 零售 |
有关招聘公司
Kapok Limited
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