Customer Service Officer

About the role

We are seeking a talented and customer-focused Customer Service Officer to join our team at OneStart Group in Lai Chi Kok. This full-time role is an excellent opportunity to contribute to the success of our dynamic organisation and provide exceptional service to our valued clients.

What you'll be doing

• Responding to customer inquiries and concerns through various channels, including phone, email, what's app and wechat
• Assisting customers with services information and problem resolution
• Maintaining accurate records of customer interactions and ensuring timely follow-up
• Collaborating with other departments to address customer needs and provide a seamless experience
• Identifying opportunities to enhance customer satisfaction and suggest process improvements
• Providing a high level of customer service that aligns with the company's values and standards

What we're looking for

• Diploma or above in any disciplines
• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
• Strong problem-solving and critical thinking abilities to effectively handle a variety of customer inquiries and concerns
• Proficiency in using customer relationship management (CRM) systems and computer applications
• Proven track record of delivering exceptional customer service in a fast-paced environment
• Adaptable and flexible, with the ability to work effectively in a team-oriented setting
• Passion for providing a positive customer experience and a genuine interest in our services
• Immediate availability is highly preferred

What we offer

• 5-day work week with stable working hours
• Annual leave, birthday leave, anniversary leave, family-friendly leave 
• Bank holidays
• Group medical scheme
• Great promotion ladder; Harmonious Atmosphere
• On-the-job Training
• Fresh Graduate are Welcome

About us
OneStart Group is a leading provider of Business Centre and Company Secretary Services, serving a diverse range of clients across various industries. With a strong focus on operational excellence, we strive to deliver exceptional value and exceed our clients' expectations. Our dynamic team of professionals is driven by a shared passion for driving business success and making a positive impact in the communities we serve.

If you are passionate about customer service and eager to be a part of our dynamic organization, we encourage you to apply for this role. Click the button to submit your application and take the first step towards a rewarding career with OneStart Group.

For further information on our company, please visit our website https://www.onestartoffices.com

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