Customer Service Representative (Call Centre, 5 days work, on night shift)

Are you into customer service? If yes, check this opportunity in our Sales Administration Department - Customer Service Representative .

What you'll be doing:

• Sales order processing and follow up through outbound and inbound calls.
• Handle customer’s enquires/complaint by telephone and email.
• Maintain and develop good relationship between customer and sales team.
• Accurately input sales order and data.
• Promote Company’s products by cross-selling and up-selling.

Working hours:
 

• 5-days work, 8 working hours per day.
• On roster basis, night shift duty between Mon - Sat:
  Night shift: 14:00 - 23:00

What we're looking for:
 

• HKCEE / HKDSE graduate or above.
• 1 year experience in customer service field, fresh graduates are welcome to apply.
• Excellent telephone manner with mature and pleasant attributes.
• Customer-oriented with good problem solving and communication skills.
• Self-motivated with positive attitude and strong mindset to drive results and achieve target.
• Fluent in Cantonese, good spoken English is an advantage.
• Willing to work on night shift and public holiday (if needed).
• Proficient in PC applications including Word and Excel processing.
• Experience in 'SAP' software is an advantage.

What you can expect:

Carlsberg offers competitive salary & benefit such as double pay, discretionary bonus, medical & dental coverage, 15 days annual leave, birthday leave and monthly free beer redemption to successful candidate. We also organize various social recreation activities and employee training and development programs for our team members to join.

Welcome to visit our company website https://carlsberghongkong.com.hk [link removed] for more information about Carlsberg.

Personal data collected will be treated in strictest confidence and only for recruitment purpose. Applicants who are not contacted within 2 months may consider their applications unsuccessful. Carlsberg will retain their applications for a maximum of six months and may refer suitable applicants to other vacancies within the company.