Customer Service Specialist

We are seeking a highly motivated and details-orientated Customer service Specialist to join our team responsible for managing and processing all hospital orders and billings.  As a member of this team, you will play a crucial role in ensuring accurate and timely billing and will provide an outstanding customer service experience to all internal and external customers.

Responsibilities include, but not limited to:

• Address customer inquiries, complaints, and feedback promptly and courteously
• Process customer orders and record all relevant information on our database
• Liaise with all internal departments including sales, warehouse & logistics and finance to ensure best practice
• Maintenance of Customer Account and Pricing

Requirements

• Higher Diploma or above with 1-2 years office clerical work experience (Fresh graduate will also be considered)
• Good command of written and spoken English and Mandarin, fluent Cantonese
• SAP experience is preferred
• Proficient in use of Microsoft Office & Excel programs
• Highly motivated and able to work independently with strong sense of responsibility
• Attention to detail and accuracy in processing customer orders, verifying information, and maintaining records