Customer Services Ambassador

Company: Kerry Properties (H.K.) Limited

Department: Sales and Marketing, Sales

Job Title: Customer Services Ambassador

Job Grade: G01

Report to (Job Title & Name): Senior Manager, Sales

No. of Direct Reports: N/A

Job Highlights:

As Customer Services Ambassador supporting the daily operations of sales offices, you will deliver excellent customer experience to the visitors throughout the whole visit. 

Responsibilities:

·         Present and introduce the high-end residential project development to visitors, including project models, show flats and mock-up units; answer enquiries from visitors and provide support in sales activities when necessary

·         Support in controlling crowd to ensure a smooth visitor flow

·         Manage the audio and video zones and liaise with vendor to resolve technical issues

·         Assist in managing sales hotlines and answering enquiries

·         Consolidate and prepare reports from the data collected including visitor number, enquiries for management reporting, provide support to sales team in market research

·         Support in arranging VIP tour when necessary

·         Assist in maintaining the tidiness of sales office

·         Assist in inspecting the condition of show flats and mock-up units and prepare defect report

·         Perform any other ad hoc duties when necessary

Requirements:

·         Diploma or above with relevant experience in customer services is preferred, fresh graduate is welcome

·         Possess excellent customer centric mindset, be flexible, smart, attentive to details, responsible and good team player

·         Proficiency in both written and spoken English and Cantonese; fluent in Mandarin is an advantage

·         Proficiency in MS Office including Word and Excel

·         Shift duty is required

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.