Customer Services Executive - Retail

Job Description

Position / Job Title: Customer Services Executive - Retail
Job Grade: (to be confirmed)
Business Unit: Client Services
Department: Client Services – Retail

Job Purpose*

The position will be responsible for providing retail customer services on such as answering customer enquiries, performing cashiering job and handling shop sales in order to extend quality and a professional service to our clients in all centres including the mobile clinic.

Roles & Responsibilities*

• Greet, direct customers and provide information including but not limited to product features, pricing, cross-sell and after-sales services accurately in our retail shops.
• Answer enquiry on products, services and SPCA activities and events.
• Provide up-to-date promotion campaign details to customers proactively.
• Provide excellent / outstanding customer experience.
• Process checkout by totalling purchases, and processing payments (by checks, cash, credit / debit cards, e-payments).
• Meet the sale target set by Management.
• Maintain proper retail shop setting accordingly to guidelines (e.g. product display, stock backfill to racks, promotion materials etc.).
• Report potential security alerts / issues to Management.
• Assist in inventory handling, including receiving, moving, and stocking heavy merchandise.
• Conduct periodic stock take

Qualification*

• DSE / Form 5 or above.

Requirements*

• At least one year’s experience as Retail Sales Representative in pet industry or FMCG would be an advantage.
• Possess understanding of the retail sales process.
• Customer focus, proactive and self-motivated
• Excellent communication and interpersonal skills, capable of building trusting relationships
• Good organizational skills and attention to detail
• Good command of English & Chinese (written and spoken)
• Computer proficiency in MS office especially in Excel and Outlook.
• A pet lover with genuine interest in the welfare of all animals

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

Please submit your full resume with expected salary to the Human Resources Department, SPCA (HK), 5 Wan Shing Street, Wanchai, HK or Email to hr@spca.org.hk.