Customer Services Officer

Job Duties:

• Manage customer’s enquiries, freight bookings and quotations through telephone and e-mail correspondence;
• Handle customers’ requests and complaints and provide necessary support and service in a professional manner;
• Perform clerical and administrative duties including data entry, invoicing processing, rate filing;
• Collect market intelligence and prepare reports to management;
• Maintain excellent relationship with airlines’ principals;
• Handle customer claims;
• Perform any other ad hoc duties as assigned.

Requirements:

• Diploma or above
• Minimum 2 years of experience in cargo handling within airlines, logistics, freight forwarding or airport ground handling agents
• Excellent command of both spoken and written English and Chinese
• Good inter-personal and communication and strong problem solving skills
• A positive attitude, self-motivated, and good team player with a passion to work in the airlines industry
• Detail-oriented, patient, able to work under time pressure
• Proficient in PC applications and MS Office (Excel, Word, PowerPoint, and Outlook)
• Immediate available is preferred

We offer:

Attractive remuneration package with double pay, discretionary bonus, 5-day work, annual leave, comprehensive medical insurance and rewarding career prospects to the right candidate.

Office location:Tsim Sha Tsui East near Hung Hom MTR station.

Interested parties please send your full resume (in MS-Word format) with availability and expected salary to our Human Resources and Administration attention to: recruitment@pacificair.com.hk

All information provided will be kept strictly confidential and used solely for recruitment purpose only.