Field Service Engineer

Your Role:

• As the ambassador of Philips HealthTech, ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Execute technical service of X-ray medical equipment (Mainly IGT systems) to the schedule/customer needs; provide installation, maintenance, repair, and troubleshooting onsite.
• Ensure frequent & fluent communication with customers to enhance customer satisfaction.

Support Sales, project team with pre-sales activities including but not limited to demonstration system setup and configuration, trade shows, and tender responses.

• Complete work reports and documentation timely according to internal and external requirements.
• Ensure equipment in compliance with quality and regulatory requirements and standards.
• Handle complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration.
• Seek Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value.

You're the right fit if: 

• Education: High school graduate degree level or equivalent (preferably in an engineering, medical or science related qualification)
• Experience: A minimum of 2-3 years of related experience, Minimum 1-2 years prior experience in customer-facing role, 
  Prior experience within an engineering, medical or science related environment is required. (Fresh graduates are also considered)
• Willing to work in field service position and customer facing related to X-ray medical equipment.
• May need to work overtime and “on call” stand by shift, may need to travel to Macau (With allowance).
• Able to use hand tools and skills for workmanship in daily service work. Comprehensive PC skills e.g. Experience with Microsoft Windows and Office Software applications.
• Competent in IT/Network diagnosis/system connectivity/Remote service essential.
• Communication and interpersonal skills including good communication in spoken and written in Chinese and English