Helpdesk Support Specialist

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Set up accounts for new users and assist with password resets.
• Maintain records of system updates, upgrades, and configurations.
• Offer guidance to end-users on how to operate new software and computer equipment.
• Assist in the organization's IT security measures, including antivirus and firewall systems.
• Collaborate with the IT team to ensure smooth functioning of all systems and applications.
• Troubleshoot system and network problems and diagnose and solve hardware or software faults.
• Stay up-to-date with advancements in technology and best practices in IT support.

Requirements:

• Proven work experience as an IT Support Specialist or similar role.
• Proficiency in computer systems, network functions, and software applications.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues.
• Strong communication abilities with a customer-oriented approach.
• Knowledge of IT security protocols and data protection practices.
• Certification in IT or relevant field is a plus.
• Ability to work well in a team environment.
• Flexibility to work outside of regular business hours when necessary.