I.T. Support Specialist (IT Service Desk and System Administrator)

Job Description

• IT service desk and BAU Support: provide 1st level support on users’ desktop, M365, TeamsPhone and 2nd level IT support in Windows, A.D., NAS, VMware, etc
• M365, Intune, Windows & Linux Servers, AWS, NAS, Veeam/Backup system Administration
• Deploy & Implement ITSM Solution
• ITSM: Incident and Problem Management, Patch Management, configuration management, Backup Management
• IT documentation management:  Create, review, maintain and update documentation including fixes in central knowledge base
• Participate in on-call responsibilities, support ad-hoc IT duties and standby duty is required
• Any other ad hoc projects assigned by management

Requirement

• Degree holder in computer-related discipline, with minimum 4-8 years plus working experience
• Systems administration background (Desktop and Server Windows, AWS Cloud)
• Experience in IT helpdesk/service-desk to provide IT support users globally; 
• Familiar with Exchange Online/M365, SharePoint Online, MS Active Directory, DNS, etc
• Familiar with ITSM/ITIL: Incident management, Problem management, Patch management, Release management
• Experience in Sharepoint Online, MDM(Intune), PowerShell 
• Experience in PowerAutomate/UIPath is a plus
• Good command of written and spoken English and Chinese with fluency in Mandarin
• Self-motivated and able to work independently
• Ability to work under pressure, multitask and prioritize
• Strong problem-solving skills
• Good team player with proactive manner and strong sense of responsibility
• Working experience in State-owned Enterprise is added advantage

We offer a competitive package to the right candidate. Qualified and interested parties please send application quoting the above reference number, your current and expected salary to HR Department via email. Only shortlisted candidates will be contacted. All information collected will be treated with strict confidential and will be used for recruitment purpose only.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidentiality and used for consideration of application for relevant/similar roles only. Applicants not being invited for interview in 6 weeks after job application may consider their application unsuccessful and your personal data will be destroyed after a period of 6 months.