Import Customer Service Clerk/ Officer

About the role

We are seeking an experienced Import Customer Service Clerk/Officer to join us. In this full-time position, you will play a vital role in supporting our import freight and logistics operations, ensuring seamless customer service and efficient cargo handling.

What you'll be doing

• Manage import shipment documentation and liaise with customers, customs, and other stakeholders to ensure timely clearance and delivery
• Handle customer inquiries, complaints, and requests related to import shipments in a professional and responsive manner
• Coordinate with warehouse and transport teams to organize the receipt, storage, and delivery of import cargo
• Maintain accurate records and database of import shipment information
• Assist with the preparation of reports and analysis related to import operations
• Contribute to the continuous improvement of import processes and customer service

What we're looking for

• Minimum 2 years of experience in a similar import customer service or freight forwarding role
• Strong knowledge of import documentation, customs clearance procedures, and logistics operations
• Excellent communication and interpersonal skills to liaise effectively with customers and internal teams
• Proficient in data entry, record-keeping, and using relevant software applications
• Ability to work well under pressure and meet tight deadlines
• Good problem-solving and decision-making skills
• Good command of written Chinese & English and spoken in English and Mandarin
• Less experience will be also considered

What we offer

We are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can enjoy include competitive remuneration, opportunities for career advancement, and a range of health and wellness initiatives to support your overall well-being.

About us

We are provider of comprehensive freight and logistics solutions, serving clients across the manufacturing, transport, and logistics sectors. With a strong global network, we are dedicated to delivering exceptional customer service and driving innovation in the industry.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to send your full resume with expected salary via “Apply Now”
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