Intern - Customer Services (Parts & Market Management)

Mercedes-Benz Hong Kong Limited (“MBHK”) is responsible for the wholesale business for all imported passenger vehicles and commercial vehicles under the brand name of Mercedes-Benz in Hong Kong and Macau. A chance to unleash your potential by participating our Internship Program for both local and overseas student. Successful candidates will be employed by MBHK in Customer Services Department (Parts & Market Management). With this opportunity, you are capable to prove your skills and knowledge, gain new experience and attain industry-specific knowledge.

Internship Period: 9 June 2025 – 8 December 2025 (6 Months, 5-day Full-time work week)

Working Hours: Monday – Friday; 9 am – 6 pm

OPPORTUNITIES / RESPONSIBILITIES:

Claims Management

• Support all claims activities including customer claims request and        claim submission to Headquarters
• Parts return arrangement
• Maintain claim logbook record
• Parts scrapping and witness activities in central warehouse

Customer Enquiries

• Support to answer customer inquiries including stock availability check and order status update
• Daily email reports to our dealer
• Provide pre-alert and packing list information to our dealer

Ordering Support

Support goods receipts

Others

• Support Adhoc project (event support, collection & accessories project, communication write up etc.)
• Support daily system update
• Administration support

REQUIREMENTS:

• Undergraduate student in any disciplines
• Passionate in automotive industry
• Independent, high motivated and good team player
• Strong sense of accountability with good analytical skills
• Good command of written and spoken English
• Proficient in MS Words, Excel & PowerPoint

Potential candidates who meet our requirements, kindly apply with full resume & application letter indicating your available internship period via “Apply Now”.

We are an equal opportunity employer. The information provided will be treated in strict confidence and only be used for recruitment related purposes. The Company may share the information of suitable applicants with its related companies within the Group in regards to other vacancies. All personal data of unsuccessful applicants will be destroyed within twelve (12) months on completion of the recruitment exercise.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request and correction concerning the personal data will be made upon request.