Manager, Facilities Management (Soft Services)

The incumbent will assist Senior Manager, Facilities Management to plan and to oversee the operations and maintenance of our cutting-edge Innovation and Technology Park.  He/she will be responsible for ensuring the smooth functioning of the facilities by managing all aspects of compliance and safety, hygiene, well-equipped site operation and sustainability with a primary goal to create an optimal environment that fosters innovation and technology, collaboration, and productivity for our campus community.

Responsibilities:

• Lead the procurement process for facilities management soft services providers/contractors selection
• Lead team to manage the delivery of soft services such as security, cleaning, pest control, waste management, landscaping, reception, mailroom services, and security services etc
• Oversee shuttle bus operation and other event activities arrangement
• Ensure compliance with regulatory requirements, building codes, safety regulations, and environmental standards, especially for Laboratory management and customer satisfaction
• Manage tenant fit-out process and related supporting services, ensuring compliance with regulations and ordinances
• Continuously review operations, service standards, and manpower deployment, including work methods, performance benchmarking, and manpower re-engineering for the outsourcing service providers to achieve cost-effectiveness and customer satisfaction
• Develop Site Operation Procedures, service level agreements, and performance assessment criteria for supporting services, including emergency procedures and design follow-up programs, to ensure efficient service delivery
• Execute regular customer satisfaction surveys, analyzing results, and implementing action plans based on feedback is a plus
• Promote and implement sustainable practices throughout the campus, including energy conservation, waste management, and green initiatives
• Collect market / necessary information from various channels to keep abreast of market standards

 
Requirements:

• Degree in any discipline, preferably from Property Management, Facilities Management or related field
• Qualified certification in facility management (e.g., CFM, PMP Tier 1)
• At least 8 years proven experience in facilities management, in which at least 5 years at managerial level, preferably in a technology-driven or innovation-oriented environment
• Knowledge of budgeting and financial management principles
• Understanding of laboratory accreditation standards and quality assurance processes is a plus
• A good team player and able to work under pressure
• Effective communication skills, Strong leadership and interpersonal skills
• Proficiency in using facility management software and tools, PC applications
• Good command of written and spoken English and Chinese, Fluent in Mandarin is an advantage