Operations Executive (Ride Hailing)

Responsibilities

Driver Acquisition:

• Develop and execute strategies for attracting and acquiring drivers.
• Collaborate with marketing and recruitment teams on campaigns.
• Conduct interviews and screenings.
• Manage onboarding processes.

Driver Training:

• Create and deliver training programs.
• Develop training materials.
• Conduct training sessions on company policies and procedures.
• Monitor and provide feedback on driver performance.

Driver Support:

• Act as the primary contact for driver inquiries and issues.
• Provide professional and empathetic responses.
• Resolve issues related to payments, app usage, and vehicle maintenance.
• Escalate complex issues as needed.

Relationship Management:

• Build and maintain strong relationships with drivers.
• Engage with drivers to understand their needs and feedback.
• Implement improvements based on driver feedback.
• Conduct surveys and feedback sessions.

Knowledge Management:

• Maintain a knowledge base of driver information and policies.
• Stay updated on industry trends.
• Create and update support documentation and resources.
• Ensure support materials are accurate and accessible.

Performance Tracking and Reporting:

• Monitor key performance indicators (KPIs) for driver support.
• Analyze data and generate reports.
• Provide management with regular updates on support activities and challenges.

Requirements:

• Bachelor's degree or equivalent work experience.
• Start-up experience is a bonus but you must be ready to exert yourself for the business and work in a fast-paced, high intensity start-up environment.
• Experienced in driver acquisition, training, or support roles is desirable.
• Knowledge of local transportation regulations and safety standards.